Somos una compañía de recursos humanos con más de 20 años de experiencia que ofrece Servicios de Consultoría de RRHH y de Selección de mandos intermedios, puestos técnicos y perfiles profesionales a nivel nacional e internacional.
Realizamos operaciones en numerosos sectores estratégicos de manera rápida y ágil gracias a la experiencia de nuestros consultores especializados.
Empresa que ofrece el puesto: Pharmaceutical companyRealizamos operaciones en numerosos sectores estratégicos de manera rápida y ágil gracias a la experiencia de nuestros consultores especializados.
Barcelona 23 Abr.
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Descripción Location: Barcelona (Sant Joan Despí), Spain
Key Responsibilities
Act as the main point of contact with customers for daily commercial activities.
Provide support throughout the order-to-cash process: from forecasting and order placement to invoicing.
Ensure customer service quality and support operational planning alongside cross- functional teams.
Maintain updated sales forecasts and ensure accuracy in IBP (Integrated Business Planning).
Manage orders, complaints, serialization inquiries, trade control screening, and order updates.
Participate in demand and allocation meetings within the S&OP process.
Communicate order and forecast changes to relevant Stakeholders.
Manage and update customer master data in SAP.
Address and follow up on customer requests and complaints.
Escalate incidents to the responsible departments when appropriate.
Monitor and improve the customer experience (Customer KPIs, satisfaction, communication).
Support process improvement projects and collaborate on operational Planning
Route customer complaints to the Quality Assurance (QA) team.
Monitor the Customer Support Mailbox
Descripción Location: Barcelona (Sant Joan Despí), Spain
Key Responsibilities
Act as the main point of contact with customers for daily commercial activities.
Provide support throughout the order-to-cash process: from forecasting and order placement to invoicing.
Ensure customer service quality and support operational planning alongside cross- functional teams.
Maintain updated sales forecasts and ensure accuracy in IBP (Integrated Business Planning).
Manage orders, complaints, serialization inquiries, trade control screening, and order updates.
Participate in demand and allocation meetings within the S&OP process.
Communicate order and forecast changes to relevant Stakeholders.
Manage and update customer master data in SAP.
Address and follow up on customer requests and complaints.
Escalate incidents to the responsible departments when appropriate.
Monitor and improve the customer experience (Customer KPIs, satisfaction, communication).
Support process improvement projects and collaborate on operational Planning
Route customer complaints to the Quality Assurance (QA) team.
Monitor the Customer Support Mailbox
Número de vacantes:
1
Modalidad de trabajo:
Presencial
Tipo de contrato:
Indefinido
Requisitos
Clear customer orientation, problem-solving attitude, and effective communication skills.
Resilience and emotional stability in high-pressure situations.
Effective time management and discipline in the use of processes and Systems.
Excellent interpersonal and teamwork Skills.
Proficiency in tools such as SAP (Order to Cash, Master Data), Microsoft Excel, and IBP.
High level of autonomy, initiative, and strong sense of responsability.
Understanding of pharmaceutical processes and complex logistics
Minimum of 3 years of experience in customer service, planning, logistics, or order desk
Educational background in commerce, supply chain, or related disciplines.
Experience in the pharmaceutical industry and complex logistics environments
Fluent level of English
University Degree
Resilience and emotional stability in high-pressure situations.
Effective time management and discipline in the use of processes and Systems.
Excellent interpersonal and teamwork Skills.
Proficiency in tools such as SAP (Order to Cash, Master Data), Microsoft Excel, and IBP.
High level of autonomy, initiative, and strong sense of responsability.
Understanding of pharmaceutical processes and complex logistics
Minimum of 3 years of experience in customer service, planning, logistics, or order desk
Educational background in commerce, supply chain, or related disciplines.
Experience in the pharmaceutical industry and complex logistics environments
Fluent level of English
University Degree
Estudios mínimos
Licenciado
Idiomas
Inglés nivel Alto.
Experiencia mínima
3 años
Disponibilidad para viajar
Ninguna